GDPR Policy for LBW Machines Ltd
This GDPR Policy explains how www.lineboringandwelding.com (“the Website”) collects, processes, stores, and protects personal data in accordance with the UK General Data Protection Regulation (UK GDPR), the EU GDPR (where applicable), and the Data Protection Act 2018.
Purpose of This Policy
This policy outlines your rights as a data subject, the lawful bases we rely on, how we handle your information, and the measures we take to keep your data secure.
Who We Are
Line Boring and Welding
Website: www.lineboringandwelding.com
Email: sales@lineboringandwelding.com
Phone: 012 537 4525
Data Controller: LBW Machines Ltd
What Personal Data We Collect
We may collect the following categories of personal data:
- Name, email address, phone number, and company details
- Enquiry information submitted through contact forms
- Technical data such as IP address, browser type, device information, and usage statistics
- Cookie data (see our Cookie Policy for full details)
- Any information voluntarily provided via email or phone
How We Collect Personal Data
We collect data through:
- Contact forms on the Website
- Direct communication (email, phone, or messaging)
- Cookies and analytics tools
- Website logs and security systems
Lawful Bases for Processing
We process personal data under the following lawful bases:
- Consent — for marketing communications and non‑essential cookies
- Contract — when responding to enquiries or providing services
- Legitimate Interests — improving the Website, preventing fraud, and ensuring security
- Legal Obligation — complying with tax, accounting, and regulatory requirements
How We Use Personal Data
Your data may be used for:
- Responding to enquiries and providing customer support
- Preparing quotations or service information
- Improving Website performance and user experience
- Maintaining security and preventing misuse
- Sending marketing communications (only with consent)
Data Sharing
We may share your data with trusted third parties, including:
- Website hosting providers
- Analytics services (e.g., Google Analytics)
- Email and CRM platforms
- Professional advisers (legal, accounting)
- Regulators when legally required
All third parties must comply with GDPR and protect your data appropriately.
International Data Transfers
Some providers may process data outside the UK/EU. When this occurs, we ensure appropriate safeguards such as Standard Contractual Clauses (SCCs) or adequacy decisions.
Data Retention
We retain personal data only as long as necessary:
- Enquiry data: up to 24 months
- Customer and financial records: up to 7 years
- Cookie data: according to cookie type (typically 6–24 months)
Your GDPR Rights
You have the right to:
- Access your personal data
- Request correction of inaccurate data
- Request deletion (“right to be forgotten”)
- Restrict or object to processing
- Withdraw consent at any time
- Request data portability
- Lodge a complaint with the ICO (Information Commissioner’s Office)
To exercise your rights, contact us at [Insert Email].
Data Security
We implement technical and organisational measures to protect your data, including:
- SSL encryption
- Secure hosting and firewalls
- Access controls and authentication
- Regular security reviews
Automated Decision-Making
We do not use automated decision-making or profiling that produces legal or significant effects on individuals.
Links to External Websites
Our Website may contain links to third‑party sites. We are not responsible for their privacy practices or content.
Changes to This GDPR Policy
We may update this policy from time to time. The latest version will always be available on this page.
Contact Us
If you have questions about this GDPR Policy or how your data is handled:
Email: sales@lineboringandwelding.com
Phone: 0121 537 4525
Address: 50 Rangemoor Crescent, Amington Garden Village, Amington, Tamworth, B77 4QF